Refund & Return Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

You may request a return within 7 days of delivery if:

• The product is damaged or defective upon arrival
• The wrong item was delivered
• The product is significantly different from the description on our website

Items NOT eligible for return:

• Products returned after 7 days of delivery
• Used, washed, or altered items
• Products with missing original packaging or tags
• Consumable products (once opened)
• Items purchased during clearance or final sale

• Email support@droppack.in within 7 days of delivery
• Include your Order ID, a brief description of the issue, and clear photos of the product and packaging
• Our team will respond within 2 business days
• If approved, we will arrange a reverse pickup via Shiprocket at no cost to you
• Once received and inspected, your refund or replacement will be processed

• Approved refunds will be credited to your original payment method within 7–10 business days
• Razorpay may take an additional 2–5 business days to reflect the amount
• Shipping charges are non-refundable unless the return is due to our error

We offer exchanges only for defective or wrong items. Size or colour exchanges are not available at this time.

• Cancellations are accepted before dispatch only — email support@droppack.in
• Once dispatched, cancellation is not possible; initiate a return after delivery
• Cancellation refunds are processed within 5–7 business days

If your package arrives damaged, photograph it immediately and report to us within 24 hours of delivery. We will arrange a replacement or full refund at no additional cost.

Email: support@droppack.in | Response time: within 2 business days