Privacy Policy

Welcome to Droppack ("we", "our", "us"). We operate droppack.in and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

We collect the following personal information when you place an order or interact with our site:

• Contact Information: Name, email address, phone number
• Shipping Information: Delivery address, city, state, PIN code
• Payment Information: We do not store card details. Payments are processed securely by Razorpay.
• Usage Data: IP address, browser type, pages visited, time spent (via Google Analytics)

• Process and fulfil your orders
• Send order confirmations and shipping updates via email/SMS
• Respond to customer service queries
• Improve our website experience
• Send promotional communications (only with your consent)

We do not sell your personal data. We share it only with:

• Shiprocket / courier partners — to deliver your orders
• Baapstore (supplier) — to process and dispatch your order
• Razorpay — to process payments
• Google Analytics — for anonymised website analytics

We may disclose your data if required by law or government authority.

We use cookies to enhance your browsing experience, remember cart items, and analyse traffic. You can disable cookies in your browser settings, though some features may not function correctly.

We retain your order data for a minimum of 3 years for accounting and legal compliance. You may request deletion of your data (excluding legally mandated records) by emailing us.

You have the right to access, correct, or request deletion of your personal data at any time.

Email: support@droppack.in